ServicesUniversal, that is total, fact based solutions for SMEs

Customer Relationship Management

Capabilities of customer data Storage, Analysis, Evaluation, localisation and processing.

General Specifications/ Capabilities:

  • The Customer Relationship Management System (CRM) includes functional and ready to use database. The database includes detailed customer characteristics description/ categorisation, contact data and client relation dynamics capabilities.
  • Customer Management, Registration History, Customer Requirements History, electronic dispatch of information between departments, and contact/ communication planning.
  • Actions Planning and Management, time co-ordination, Reminder and Work Management Systems.
  • Supply Chain Management, including new supply points and distribution according to specified supply chain.
  • Planning and automation of the execution and monitoring/ management of mass/ targeted Marketing activities.
  • Commercial processes Management involving project/ customer involvement, development and maintenance of processes regulations that involve Customer Relations Management and bind activities with specific actions.
  • Full e shop interface capability.